About Shipping Charges and delivery time

Shipping charge & Delivery timeline.

1) Standard shipping: Rs 69– The order gets delivered within 3-5 working days. (6-7 days in case of the battery as it travels through the surface)

2) Free shipping is applicable to the purchase of  Rs.1000 and above. The order gets delivered within 5-7 working days. (8-10 days in case of the battery as it travels through the surface)

3)Blue dart Air shipping Rs: 99 and above depending on parcel weight the order gets delivered within 3-5working days.

4) Same-day delivery only applicable for Bangalore-specific pin codes Rs-100 delivery will be done same day between 1 p.m to 9 p.m (the order should be placed before 12:30 p.m)

How do I pay for my order?

You can pay through multiple payment options on Robotwala.co.in the checkout page. You can pay through Credit/Debit Card, Internet Banking, Mobile Payments, Manual bank transfer, and Wallets. You can also apply a coupon that you might receive from Robotwala.co.in or redeem Robotwala.co.in points that you have earned from your previous purchases.

Cash on Delivery is offered Robotwala.co.in and it is location dependent. Applicability of COD is determined by our system once you enter the pin-code of your area. Also the COD service is chargeable (Rs.50).  It is charged by the shipping company for cash handlings.

Once you place a COD order, our executive will call you to confirm your order only after which your order will be processed.
It is best to prepay your order and buy confidently.

I have a technical query or need some information about a product

It is understandable that a customer will have some technical query before making any purchase on Robotwala.co.in.

No worries, we are there to answer your technical queries

What customer needs to do?
Submit a ticket mentioning

1. Product code/SKU—>It is found on the product page
2. Brief description of your query.

Once we receive your query, we will get back to you soon with the possible answers.

I Need A Quotation for some products

Please submit a ticket with all the details of your requirement and we will be providing you with the quote for the same right away. If the SKUs of the products from Robotwala.co.in are mentioned then it would be a lot easier to process your requirement. Please make sure to cover below point

1. Name which should appear on quotation with address.
2. Required product and quantity

Product is out of stock, when will it be in stock?

It may happen that the sale of some particular products is faster than the others and may soon get out of stock. Our restocking time generally alters from 3 days to 1 month depending upon the product category. If you still want to know about the restocking time,

Submit a ticket mentioning
1. Product code/SKU—>It is found on the product page.
2. Brief description of your query.

Once we recieve your query, we will get back to you soon with the possible answers.

After Purchase

I want to cancel the order?

Submit a ticket mentioning below details
1. Order number
2. Reason for cancellation

Once the ticket is submitted,
We will check
-if the order is yet to be shipped, if it is not shipped, then we will cancel the order and process your refund in your original mode of payment
-If the parcel is already out of warehouse and is in transit, you can reject the parcel so that it will come back to us.

Please note that, once you accept the parcel, return process would be followed.

Item is faulty and not working

It may sometimes happen that the item may not work or is difficult to put into action, so in this case visit the product page on Robotwala.co.in and make sure that you are not missing on any instruction on the ‘How to use’ part.
If you are sure that the item is really faulty, we will be more than happy to assist you.

What customer needs to do?
Submit a ticket mentioning

1. Order number
2. Email ID used at the time of  placing order.

3. Attach a small video and snapshots which demonstrates that the product is not working:- Explaining details of entire issue could be time a cumbersome task, attaching a video along with a ticket gives a clear and quick understanding of the issue and resolution time reduces to a significant extent

Once the ticket is submitted,

What will Robotwala.co.in do?

we will get back to you in 48 hours.

we will check all the details and once you get the approval from us to send the product back to us with the tracking details

Please make sure the product is in good condition and is not physically damaged, burnt due to polarity reversal.

After inspection of the product at our end, we will provide you with your preferred resolution which can be one of the following.

1. If we found it faulty, then we can send you a replacement
2. If the product is working, we can reship it back to you

3.Once the refund is initiated in Robotwala WALLET then it can not be transferred into BANK ACCOUNT in any condition but you can place a new order using Robotwala WALLET.

                        ** Robotwala.co.in reserves the right to reject such refunds if the product does not meet our criteria.**

Make sure to contact us within 15 days of order delivery, else the return will not be possible.

I Need a Tax invoice for my order

We send GST invoices to every customer once the order is placed. If the customer has a valid GST (in case the customer belongs to an organization having a GST number) details, he/she can mention it while placing an order from Robotwala.co.in. Still, if you want any alterations to be done in the GST invoice received from Robotwala.co.in, then

Please submit a ticket mentioning the below details with your registered mail id 

1. Order ID
2. Alterations to be done in the invoice.

Once we receive your ticket, we will provide you with the invoice.

Please note, We will not be able to provide you with the GST invoice once the order is dispatched.

It is recommended that the customer raises invoice requests soon after placing an order.

My order is different from what was ordered/ I received wrong item

Well, chances are very feeble that the parcel will have some missing parts or accessories.
But even if the customer receives an incomplete order, then please submit a ticket mentioning the below details and we will get back to you.

What customer needs to do?
Submit a ticket mentioning

1. Order number
2. Email ID used at the time of placing order.
3. Snapshots of the package will show the wrong item.
4. What you ordered:-
      what you got:-(just a brief description which will help us identify the product will be sufficient)

Once the ticket is submitted,

What Robotwala.co.in will do?
we will get back to you in 48 hours and we will mail you if we need further information, else we will ship you the product which you actually intended (‘The Right Product’)

Why will we ask for further information?
Our operations run on an automated system, if the item is missing in a particular order then our system will show that the extra material is in stock which means that some orders are shipped with missing items, and this way we will be sure.

Once confirmed that the item is missing from the parcel, We will ask the customer to send the wrong item back to us,

What customer needs to do?

As soon the wrongly delivered product is shipped back to us, the customer is required to send the snapshot of the packed parcel and the tracking details of the same.
Once these are submitted, our executive will send the right product to you.

Who pays for the return shipping charges:- Robotwala.co.in will pay for the Return Shipping charges directly to the Courier Platform.

Make sure to contact us in 2 days from the Delivery date, else return will not be possible

I want to know where is my order?

Once the parcel is ready, packed, and shipped, the customer receives an email or/and SMS about the tracking details. We recommend you use those details to track your order.

Note: For any incorrect delivery status issue, we request the customer to please first check with your neighbors, security guard, and watchman and still you face delivery issue then please call and raise the ticket at care@robotwala.co.in within 48hrs after the incorrect delivery status of the order. 

Product was delivered in a physically damaged condition

At Robotwala.co.in we follow the highest standards for packaging. We make sure that our product remains intact even with some of the worst handling.
As per our experience, even the box may appear to be damaged badly from outside, the product inside it works for most of the cases. Having said so, if at all, a customer receives a damaged product (which is found after customer uses the product), its better to get in touch with us, we are there to take care.

                                              If you receive the package in badly damaged condition, Make sure to contact us immediately in 2 days from the Delivery date, else return will not be possible.

What customer needs to do?

Submit a ticket mentioning

1. Order number
2. Email ID used at the time of placing order.
3. Some snapshots of the damaged parcel along with the damaged product.

Once the ticket is submitted,

What will Robotwala.co.in do?

we will get back to you in 48 hours with the resolution

Type of resolutions
1. We will send you a replacement or
2. We will ask you to send the damaged part back to us,

 

 

Who pays for the return shipping?

Robotwala.co.in will pay for the Return Shipping charges directly to the Courier Platform 

Make sure to contact us in 2 days from the Delivery date, else return will not be possible.

My order has missing parts or accessories

Well, chances are very feeble that the parcel will have some missing parts or accessories.
But even if the customer receives an incomplete order, then please submit a ticket mentioning the below details and we will get back to you.

What customer needs to do?
Submit a ticket mentioning

1. Order number

2. Email ID used at the time of placing order.

3. Snapshots of the package which will show the missing item

Once the ticket is submitted,

What will Robotwala.co.in do?

we will get back to you in 48 hours with the resolution and we will mail you if we need further information, else we will ship the missing item right away informing you about the tracking details.

Why will we ask you for more information?
Our operations run on an automated system, if the item is missing in a particular order then our system will show that the extra material is in stock which means that some orders are shipped with missing items and this way we can track as to what was the missing part.
Once confirmed that the item is missing from the parcel, we will send you the item with shipping details with immediate effect.

Make sure to contact us in 2 days from the Delivery date, else return will not be possible

I did not recieve my refund

Refund timelines differ depending on the reason for refund:

Unconfirmed order: In such cases the money is neither with us nor with the bank but if we receive your money without order, we will refund it within 1-2 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliation happens at the bank’s end.

Order not shipped/cancelled/item is faulty/ wrongly received: In case such cases the refund will be sent to your original mode of payment within 10-15 working days.

Sometimes our team may need additional time to process your refund depending on the complexity of the case. Do get in touch with us if you do not receive your refund even after the timelines above.

Note: Refunds are not credited to your account on bank holidays and weekends.

Still, having an issue, just write us back by submitting a ticket.

Money deducted but no order got placed?

It happens sometimes, In such cases the money is neither with us nor with the bank but if we receive your money without order, we will refund it within 2-3 working days. Rest assured, the money will come back to your bank account after 10-15 working days once the payment reconciliation happens at bank’s end.

If the money still does not reflect in your bank account, contact us and we will get back to you

What customer needs to do?

Submit a ticket mentioning

1. Name of the customer

2. Email ID used at the time of placing order.

3. Any reference number of transaction that you received from bank.

Can Robotwala cancel my order after confirmation?

In unexpected cases, wherein robotwala.co.in might be unable to fulfill your order due to shortage of inventory or any other Inventory issues, we may cancel your order against a full refund. Alternatively, you may inform our Customer Support team if you’d like to purchase any other product from our store using the credit amount.

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